Our Privacy Policy
Last updated: 17th February 2026
(1) Overview
We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we handle your information when you contact us, request a quote, or use our website.
(2) What Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Address or installation location
- Details about your project or enquiry
- Any information you choose to provide through our forms, email, or phone communication
We also collect basic website analytics (e.g., page views, device type, time on site) to help us improve our website.
(3) How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Schedule site visits and manage installations
- Communicate about your project
- Improve our services and website
- Meet legal and regulatory requirements
We do not sell your information to third parties.
(4) How We Store and Protect Your Information
We store personal information securely using reputable digital tools and service providers. We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
(5) Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., email hosting, CRM, website hosting)
- Installers or suppliers involved in delivering your project
- Regulatory bodies if required by law
We only share what is necessary to complete your job or meet legal obligations.
(6) Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This helps us improve performance and user experience. You can adjust your browser settings to block cookies if you prefer.
(7) Accessing or Updating Your Information
You can request access to the personal information we hold about you, or ask us to update or delete it, by contacting us at:
sales@firstclassglass.com.au
02 9987 2397
We will respond within a reasonable timeframe.
(8) Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
(9) Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
(10) Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
First Class Glass Pty Ltd
sales@firstclassglass.com.au
02 9987 2397
Unit 2, 14 Yatala Rd, Mt Kuring-gai, NSW, 2085